Call 0503546684, we are here to help you every day from 09:00 to 22:00 or send an email to myynti@kalusteduo.fi
Welcome to our store
Store location: Koskelantie 5, 00610, Helsinki .
The store is open
Tue-Fri from 11 a.m. to 8 p.m
Saturdays from 11 a.m. to 4 p.m
Sundays 13-17
Telephone sales serve you every day between 09:00 and 22:00.
Terms of service
6. Delivery Method and Shipping Costs
We deliver orders either with our own delivery vehicles or through Posti, Ks-logistics, and Matkahuolto according to agreement. If you choose home delivery as the delivery method, the party responsible for home delivery will contact you before the delivery, generally the day before or on the morning of the delivery day.
The order may also be delivered to your home by one of our vehicles if the destination is along our route near the agreed delivery time. This will always be communicated to the customer separately.
Freight prices are valid for mainland Finland. Freight costs for island areas are always agreed upon on a case-by-case basis.
The road leading to the delivery address must be in a condition that allows our large van/truck to access the location easily.
Please contact our sales team before placing an order in the following cases:
- The delivery address can only be accessed by ferry
- The road leading to the delivery address is in poor condition
If difficult access prevents delivery to the destination, we can arrange delivery tailored to the customer’s wishes, for example, to a gas station, intersection, etc. (with our vehicle handling the delivery, according to our driving schedule).
If delivery has been ordered to the customer's home, transport companies will deliver the products within the applicable delivery times. The transportation company in charge will contact the customer before transport. In home delivery, the product is brought to the first outer door. For example, in an apartment building, the product is delivered to the outer door (this applies to deliveries via Posti and Matkahuolto).
If the order is delivered by our vehicle, the recipient agrees to arrange for carrying assistance if necessary, as agreed (especially applies to large orders such as sofas, display cabinets, and other heavy furniture). We can also arrange for the delivery with two drivers.
6.1. Payment of the Order Upon Delivery
In home deliveries, the order cannot be paid for upon delivery. However, in deliveries made by our own vehicle, payment can be made in cash to the driver, who will provide you with a receipt. This will be agreed upon separately during the transaction.
6.2. Delivery Address
The customer is obliged to provide the delivery address accurately. Suomen Unikaverit Oy is not responsible for any consequences or costs if the customer has provided incorrect address information or has not reported a changed delivery address in a timely manner or at all. Once the external transport company responsible for the delivery has taken the product for transport, the address information can no longer be changed.
If the delivery address is different from the mailing address, this must be mentioned at the time of ordering.
6.3. Deliveries in Multiple Shipments
If the customer purchases more than one product at a time, the products may be delivered in separate shipments. The liability and delivery principles of the products will be governed by sections 6.1. - 6.6.
6.4. Shipment Tracking Code
Once we have packed your order, we will send you an email with a tracking code that you can use to follow the progress of the delivery, depending on the delivery method you have chosen. If you did not receive a tracking code or order confirmation via email, you can request the tracking code from our customer service. The most common reason for the absence of an order confirmation and tracking code message is an incorrect email address.
Currently, there is no tracking option available for all shipments delivered to home.
6.5. Arrival and Handover of Shipment
When your shipment is ready for pickup from your chosen delivery location, Matkahuolto or Posti will send you a text message. To receive a text message about the arrival of your shipment, you must provide the correct and working mobile phone number at the time of order. Your phone number will not be disclosed for other purposes. Please bring identification when picking up the shipment.
Undelivered shipments will be returned to our warehouse approximately two weeks after the package arrives at Posti or Matkahuolto. Please note that failing to pick up the package does not constitute a return. Returns must always be communicated with our customer service first. We will always charge the costs incurred from the return logistics for undelivered shipments. Undelivered packages can be picked up from our store in Siilinjärvi. If you wish, we can resend the returned shipment, in which case we will charge the shipping costs again.
6.6. Issues During Transport and for Defective Products
At the time of delivery, the customer must check the appearance of the packaging. If there is visible external damage to the packaging, the customer must check, in the presence of the driver, whether the external damage has caused damage to the product itself. Visible damages on the packaging must be reported at the time of receipt, as per transport law, the carrier is not obligated to accept a complaint regarding visible damage made afterwards. Unfortunately, we cannot process late claims.
6.6.1. If the package is damaged during handling by the transport company, it is essential to note the damage on the waybill and request acknowledgment from the driver. The damage to the product must also be reported immediately to Suomen Unikaverit Oy's customer service, preferably via email at unikaveritoy@gmail.com. The speed of reporting will determine how quickly the customer receives a replacement product or part for the damaged item. However, claims regarding damaged parts must be reported before the assembly of the product. Unfortunately, we cannot process late claims.
6.6.2. If the shipment is damaged in the post, an immediate complaint must be made about the product upon receipt, and similarly for Matkahuolto if applicable. Unfortunately, we cannot process late claims.
6.6.3. Open the packages immediately, as so-called hidden damages that are not visible on the package must be reported to the carrier within 7 days of receipt. Please note that the seller must report to the carrier before the 7-day deadline expires, so it is essential to inform us about damages without delay. Unfortunately, we cannot process late claims.
6.7. If the product is lost during transport, damaged, or if the wrong product was delivered to the customer, the customer must report the error immediately to the email address unikaveritoy@gmail.com. Notification of incorrect delivery or defective product must be made to Suomen Unikaverit Oy on the same day the product is received. Unfortunately, we cannot process late claims.
6.8. In ambiguous cases, if the customer has not reported the aforementioned visible damage to the carrier or the aforementioned hidden damage within the deadline, the loss may be at the customer’s expense. Unfortunately, we cannot process late claims.
6.9. According to consumer sales regulations, Suomen Unikaverit Oy is responsible for the product if it is lost or damaged upon delivery to the customer. If the product gets damaged or lost during return to Suomen Unikaverit Oy, the customer or the transport company responsible for the transport is liable.
7. Exchange and Return Conditions
7.1. If you wish to exchange or return a defective product, please first contact the customer service of Suomen Unikaverit Oy at: unikaveritoy@gmail.com.
Customers will be sent return instructions via email, detailing how to pack the product, what information to include, and how to send the product back.
Products must not be returned without prior agreement with our customer service. We will not accept returns that have not been agreed upon in advance with our customer service. Hygiene products such as pillows, duvets, and mattress toppers do not have the right to exchange or return. The same applies to custom-made and all so-called bespoke products.
Please include the following information with your return:
- Order number or customer number, your name, address, and phone number
- Your email address
- Your bank account number
Return address: Suomen Unikaverit Oy, Vantaanpuistontie 29, 01730 Vantaa. Managed by Ks-Logistics.
We do not accept returns that are over 30 days old from the order date.
Undelivered shipments will be returned to our warehouse approximately two weeks after the package arrives at Posti or Matkahuolto. Please note that failing to pick up the package does not constitute a return. Returns must always be communicated with our customer service first. We will always charge the costs incurred from the return logistics for undelivered shipments. Undelivered packages can be picked up from our store in Siilinjärvi. If you wish, we can resend the returned shipment, in which case we will charge the shipping costs again.
7.2. The customer has a 30-day exchange and return right for products purchased from the online store per the Finnish Consumer Protection Act. The period for the right of return starts from the day the goods are received. The right of return does not apply to special products whose dimensions or other characteristics differ from normal product standards. Such products may include, for example, made-to-measure products, products upholstered according to customer wishes (for example, upholstery material that is not an option in the online store), specially high beds, or sofas upholstered according to a customer’s order. The right of return does not apply to rugs made to customer-specified dimensions.
7.3. The right of return only applies to unused and sellable products in their original packaging. The product and packaging must be in the same condition as at the time of delivery.
7.4. Familiarization with the product is considered as if the customer is viewing the product and its features in a store when purchasing the product. The product must not be put into use during the familiarization period.
7.5. The 30-day right of return for the online store does not apply in cases where the customer personally visits the store to order products.
7.6. In return cases, the customer is responsible for transporting the product to the chosen carrier’s location for the return shipment. An exception applies to large and difficult-to-transport products, which the carriers will collect from the customer. The customer will always be informed personally about the practices regarding the specific product. Costs for returns are addressed in section 7.9.
7.7. The total amount of the product will be refunded to the customer’s account within 30 days of the return of the product if the product is unused, in sellable condition, and packed in its original packaging.
7.8. If the product has lost its resale value due to the customer’s actions, the customer is obliged to compensate Suomen Unikaverit Oy for the difference between the sales price and the depreciation price. In this case, we will refund the price paid for the product and shipping, minus the aforementioned difference. The decrease in product value will be handled on a case-by-case basis.
7.9. Costs Resulting from Returns
The customer is fully responsible for the delivery and return costs.
The guidelines from the Consumer Authority regarding returns in distance sales can be found at: Consumer Authority Returns Guidelines.
8. Warranty
8.1. The customer must keep the order confirmation and delivery note sent by Suomen Unikaverit Oy to fulfill the warranty condition.
8.2. Suomen Unikaverit Oy provides all products with at least a six-month warranty from the date of receipt, in accordance with the consumer protection law.
8.3. Longer warranty periods are mentioned separately for each product that has a longer warranty. Suppliers are responsible for the quality of their products during the warranty period.
9. Complaints
9.1. Suomen Unikaverit Oy is responsible for ensuring that the customer receives the product new and as per the agreement. Any tears or damage to the packages caused during transport must be documented in writing to the carrier at the time of receipt, and also reported immediately to customer service according to section 6.6, if they caused damage to the product. Defective products must always be returned to Suomen Unikaverit Oy unless otherwise agreed. Disposing of or reselling a defective product without the permission of Suomen Unikaverit Oy is prohibited.
9.2. If a defect or damage occurs in a product that is under the six-month warranty set by the consumer protection law during normal and proper use, it is considered to have been present at the time of purchase. In that case, Suomen Unikaverit Oy is responsible for remedying the defect or providing a replacement product to the customer. Primarily, Suomen Unikaverit Oy has the right to repair the defective product, and secondarily to replace it with another equivalent product. Cancellation of the purchase will only be considered if repair or exchange is not feasible. The customer must report the defect in the product to Suomen Unikaverit Oy’s customer service immediately upon noticing it. We will advise the customer on the subsequent actions personally.
9.3. Suomen Unikaverit Oy is not liable for:
1) Damage caused by misuse of the product
2) Damage resulting from the customer’s negligence and lack of understanding, for example, in cases related to the assembly of the product
3) Wear and tear of the product due to normal use, such as normal molding of a mattress or sofa seat over time or dulling of the product's surface finish due to use.
4) Normal behavior of wood quality for certain products. Complaints regarding these products will always be handled on a case-by-case basis.
10. Other Terms and Liabilities
10.1. Suomen Unikaverit Oy is not responsible for measurement errors made by the customer, for instance, when components of a sofa do not fit through the outer door or long products cannot be turned around corners in the hallway. Suomen Unikaverit Oy is also not responsible for situations arising from the above, where the product has had to be stored in a condition, such as outdoors, that may have rendered it unsellable, even if still in its original packaging. In such cases, we will not accept the return of the product and will return the item to the customer at their expense.
10.2. Cases and situations not mentioned in these terms and conditions will be handled according to Finnish law and the laws and regulations pertaining to consumer sales.
11. Miscellaneous
We reserve the right to change our delivery terms. The customer must familiarize themselves with the currently valid delivery terms before placing their order.
We reserve the right to price changes if, for example, there has been a significant error in pricing. In such cases, the customer is obliged to pay the correct price and the difference from the price originally paid. The customer also has the right to cancel the purchase for this product if they do not accept the price increase.
Suomen Unikaverit Oy handles all customer data confidentially.
Note! In case of issues, we will primarily contact you via email, so please provide your correct and functional email address with your order.