Shipping policy
DELIVERY TERMS
Kaluste Duo offers free delivery directly to your yard.d.
You can also choose additional delivery services, such as carrying the items inside your homer carrying them inside and removing your old furniture.
6. Delivery Method and Shipping Costs
We deliver orders either with our own delivery vehicles or through Posti, Ks-logistics, and Matkahuolto according to agreement. If you choose home delivery as the delivery method, the party handling the home delivery will contact you before the delivery, usually the day before or on the morning of the delivery day.
The order may also be delivered to your home by one of our vehicles if the destination is along our route close to the agreed delivery time. This will always be communicated separately to the customer.
Freight prices are valid for mainland Finland. Freight costs for island areas are always agreed upon on a case-by-case basis.
The road leading to the delivery address must be in a condition that allows our large van/truck to access the location easily.
Please contact our sales team before placing an order in the following cases:
- The delivery address can only be accessed by ferry
- The road leading to the delivery address is in poor condition
If difficult access prevents delivery to the destination, we can arrange for the delivery to a location that suits the customer's wishes, such as a gas station, intersection, etc. (with our vehicle handling the delivery, according to our driving schedule).
If delivery has been ordered to the customer's home, transport companies will deliver the products within the applicable delivery times. The transportation company in charge will contact the customer before transport. In home delivery, the product is brought to the first outer door. For example, in an apartment building, the product is delivered to the outer door (applies to deliveries via Posti and Matkahuolto).
6.1. Payment of Order Upon Delivery
In home deliveries, the order cannot be paid for upon delivery. However, in deliveries made by our own vehicle, payment can be made in cash to the driver, who will provide you with a receipt. This will be agreed upon separately during the transaction.
6.2. Delivery Address
The customer is required to provide the delivery address accurately. Suomen Unikaverit Oy is not responsible for any consequences or costs if the customer has provided incorrect address information or has not reported a changed delivery address in a timely manner or at all. Once the external transport company responsible for the delivery has taken the product for transport, the address information can no longer be changed.
If the delivery address is different from the mailing address, this must be mentioned at the time of ordering.
6.3. Multiple Shipments
If the customer purchases more than one product at a time, the products may arrive in separate shipments. The liability and delivery principles of the products will be governed by sections 6.1 - 6.6.
6.4. Shipment Tracking Code
Once we have packed your order, we will send you an email with a tracking code that you can use to track the progress of the delivery, depending on the delivery method you have chosen. If you did not receive a tracking code and order confirmation via email, you can request the tracking code from our customer service. The most common reason for the absence of an order confirmation and tracking code message is an incorrect email address.
Currently, there is no tracking option for all shipments delivered to home.
6.5. Arrival and Handover of Shipment
When your shipment is ready for pickup from your chosen delivery location, Matkahuolto or Posti will send you a text message. To receive a text message about the arrival of your shipment, you must provide the correct and working mobile phone number during the ordering process. Your phone number will not be disclosed for other purposes. Please bring identification when picking up the shipment.
Undelivered shipments will be returned to our warehouse approximately two weeks after the package arrives at Posti or Matkahuolto. Please note that failing to pick up the package does not constitute a return. Returns must always be communicated with our customer service first. We will always charge the costs incurred from the return logistics for undelivered shipments. Undelivered packages can be picked up from our store in Käpylä, Helsinki, or from our warehouse in Vantaa. If you wish, we can resend the returned shipment, in which case we will charge the shipping costs again.
